In car rental, a self-service terminal is an automated kiosk that allows renters to collect or return a vehicle without staff assistance. These terminals typically dispense keys or enable verification based on the customer’s booking details.
Self-service kiosks are seeing a resurgence, bridging the gap between traditional key handover and fully digital access. The latest versions build on earlier automation efforts and are supported by improved connectivity, digital identity verification and contactless payment systems. They allow customers to pick up and return vehicles independently, including outside regular opening hours.
Synonym(s):
- self-service kiosk
