Ride-hailing refers to an act when a customer orders a customised ride online usually via a smartphone application. As opposed to ride-sharing, the driver generally does not make any stops between the starting point and destination. In addition, there is a third party that mediates the service between the driver and the passenger. The best known of such mediators are Uber and Lyft.
In ride-hailing, the drivers offer their services for a profit, and riders cannot split the cost with the driver. The payment is charged automatically and the income is shared between the mediator and the driver.