Trip.com

Legal Name: Trip.com Group Limited
Brands: Trip.com, Ctrip, Skyscanner, Qunar
Founded: 1999 (as Ctrip)
Headquarters: Shanghai, China (also listed in Hong Kong)
Type: Public
Categories: Online travel services
Markets: Global (dominant in China; services available worldwide)
Parent: None

Overview: Trip.com Group is China’s leading travel services provider and a top global OTA. Its One-Stop platform includes Trip.com (for international travelers), Ctrip (domestic China bookings), the flight search site Skyscanner, and Qunar (Chinese travel search). The company offers hotel and flight reservations, train tickets, package tours, car rentals and corporate travel solutions. It acquired Skyscanner in 2016 (for ~$1.6B) to enhance its global reach. In recent years Trip.com Group has focused on integrating AI and mobile services; by 2025 it reported serving over 600 million annual customers worldwide.

Products and Services: Trip.com Group provides travel product bookings via its websites and mobile apps, including hotels, flights, trains, buses and local experiences. Its Skyscanner unit operates as a global flight and hotel comparison engine. The group also offers corporate travel management for businesses. Trip.com Group’s structure comprises its publicly traded holding company with subsidiaries in China (Trip.com International, Ctrip) and abroad (Skyscanner Ltd). It maintains 24/7 customer support centers. Technology development (e.g. AI itinerary planning) and strategic investments (e.g. equity in Alibaba’s Fliggy) are handled at the group level.

Key Dates:
– 1999: Ctrip founded in Shanghai.
– 2012: Launch of Trip.com (global brand) for international users.
– 2016: Acquires Skyscanner (UK) for £1.4B.
– 2019: Launches joint ventures in Europe and US; enhances mobile app features.
– 2020: Pandemic prompts pivot to domestic travel; launches virtual tours.
– 2022: Exceeds 400M mobile app users, expands hotel offerings.
– 2024: Reports strong rebound; invests in AI for travel planning.
– 2025: Trip.com Group continues global growth; adds new hotel partners and IPO plans for Skyscanner (if pursued).